Refund policy

Due to the perishable nature of food products, Kaju Middle East follows a strict but fair return policy.

Returns

• Returns are not accepted for food items once delivered.

• Returns or replacements are only applicable in the following cases:

  • Damaged product

  • Wrong product delivered

Reporting an Issue

• Any issue must be reported within 24 hours of delivery.

• Please email us at kaju.dubai@gmail.com with:

  • Order number

  • Clear photos of the product and packaging

Refunds

• Once the issue is verified, a refund or replacement will be initiated.

• Refunds will be processed to the original payment method.

• Refund processing timelines may vary depending on the payment provider.